Troubleshooting and Support


Technical Requirements

AHA eBook Formats

Hardware Technical Requirements

AHA eBooks are encrypted ePub3 files.

You can download eBooks to the iPublishCentral Reader on your personal computer (PC or Mac).

eBooks purchased on the AHA eBooks website cannot be downloaded as a file, and you cannot use a third- party application to read AHA eBooks.

AHA eBooks cannot be downloaded or copied to a flash drive.

AHA eBooks cannot be printed.

eBooks purchased through the AHA eBooks website cannot be read on Apple’s iBook app or any other third- party readers (e.g. Kindle, Barnes and Noble eReader, Stanza, Mobipocket Reader, Microsoft Reader). They must be accessed through the AHA eBooks app, iPublishCentral Reader, or online.

Platform Support

iOS App:

AHA eBooks app can be installed on iPhones and iPads with iOS version 10 and above.

Android App:

AHA eBooks app can be installed on tablets and smartphones with Androids OS version 9.0 and above.

E-mail Support

AHA eBooks Technical Support:

AHA.support@ipublishcentral.com

Phone Support (Provided in English)

Call: +1-646-493-4767

8 AM to 6 PM CT, Monday–Friday

If you are unable to reach a technical support representative, please leave a voicemail with your name, your username/registered email address, and the name of the eBook, along with a brief message about your concern, and we will contact you as soon as possible.

Chat Support

Live chat support is available during the following times:

8 AM to 6 PM CT, Monday–Friday

Look for the “Chat Now” tab on the bottom right corner for live agent availability. Live chat works better if you are on a computer; chat can get disconnected if you are on a mobile device because of connectivity.

If you are unable to reach a technical support representative, please write an email to the above email address with your registered username and email address along with a brief message about your concern and any other details/screenshots that you can provide.