Troubleshooting and Support

What types of files are eBooks and streaming videos and what are their restrictions?

Additional information about AHA eBooks:

  1. AHA eBooks are encrypted PDF/ePub2 files.
  2. Online by using a tablet’s browser on eu.ebooks.laerdal.com (Safari, Google Chrome, etc.)
  3. AHA eBooks cannot be printed.
  4. eBooks redeemed through the AHA eBookstore cannot be read on Apple’s iBook app or any other third-party readers (e.g. Kindle, Barnes and Noble eReader, Stanza, Mobipocket Reader, Microsoft Reader). They must be accessed through the AHA eBooks app, AHA eBooks Reader, or online.
  5. eBooks redeemed on the AHA eBookstore cannot be downloaded as a file.
  6. eBooks cannot be downloaded or copied to a flash drive.

Hardware Technical Requirements

What platforms support eBooks?

Online browsers:

  1. Chrome – Version 70 and above
  2. Firefox – Version 63 and above
  3. Safari – Version 12 and above
  4. Internet Explorer – Version 11 and above
  5. iOS device browsers – Version 11 and above

iOS App:

AHA eBooks app can be installed on iPhones and iPads with iOS version 11 and above.


Android App:

AHA eBooks app can be installed on tablets and smartphones with Androids OS version 9.0 and above.


Note: To ensure the best website functionality, please make sure to use the most recent browser version or operating system. The website may be accessed on older versions, but functionality may not be optimal.


E-mail & Phone Support

Please contact your local Laerdal customer support team.

You can find your local office here:

https://www.laerdal.com/support/customer-service/contact-us/